Privacy Notice
Last updated: 11 September 2026
Two roles: who this notice is for
RBMS is a repair-shop management platform used by repair shops ("Tenants") to manage their own customers ("Customers").
- If you are a Tenant, this notice explains how RBMS (the platform) handles the account information you give us.
- If you are a Customer of a repair shop that uses RBMS, this notice explains why that shop collected your name, phone number and device details, and how that information is used.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), the Tenant (the repair shop) is the "Data User" responsible for their own Customers' data — they decide what to collect and why. RBMS acts as the "Data Processor": we provide the software the Tenant uses to store and manage that data, on the Tenant's instructions.
What information is collected
From Tenants (repair shop accounts)
Company name, contact name, email address, and password — collected when an RBMS account is created, used to provide login access and communicate with you about your account (e.g. the welcome email, support replies).
From Customers (via a Tenant's use of RBMS)
Name, phone number, device details, and repair notes — collected by the Tenant when a repair ticket is created, used only to track and manage that repair job and to share a status-tracking link with the Customer.
How your information is protected
- Every Tenant's data is kept strictly separate from every other Tenant's — no shop can see another shop's Customers or tickets.
- Passwords are never stored as plain text.
- A public repair-status tracking link only works with a unique, unguessable security code — it cannot be browsed or discovered.
- We do not sell or share your information with third parties for marketing purposes.
How long information is kept
Information is kept for as long as the Tenant's account is active, so repair history stays available for reference. If a Tenant closes their account, or a Customer asks their repair shop to delete their information, the Tenant can request permanent deletion by contacting us.
Questions, or want your data corrected or deleted?
Tenants and Customers can both reach us directly.
Email us at rbms.support@daymcloud.com.my